Global Service Desk

Solving our clients’ daily IT issues with passion and resilience.

working with SUPPORTO

We commit. We deliver.
The color of our CI, so-called "Corporate Identity", used across all our communication is Magenta. This color contains the passion, power and energy of red, restrained by the introspection and quiet energy of violet.
Magenta reflects SUPPORTO's company values: passion to perform and mental resilience of our agents to manage the inherent challenging tasks of consecutively solving IT issues of our clients in an effective and cost-efficient manner.

we offer corporate Global iT support 24/7

Below you find a listing of the most important features we offer, and in the subsequent section we describe the most frequent support 1st, 2nd and 3rd level tickets we solve on a daily basis.
  • Certifications
    Our support agents possess ITIL and Agile certifications.
    German and English
    Our team is fluent in German and English as per client requirement.
    large Team available
    We can provide large dedicated teams working acc. to SLAs.
  • Flexible Pricing
    We offer various success based pricing models incl. ticket based.
    Incentive structure
    Our agents are highly incentivised for max. client/user satisfaction.
    Global 24/7
    We offer support for your organisation 24/7 across time zones.
> Microsoft 365
We support you with Outlook, MS Teams, MS Office, SharePoint, OneDrive or other MS Office products, we will fix any errors. Solving tickets across applications of the Microsoft 365 suite such as Outlook, Office, Teams and SharePoint are among our most frequent tasks. Theses tickets can vary substantially in their level of complexity.
> Windows Server
By accessing and administering Azure Intune, we can optimize the endpoint management solution and provide users with quick ticket processing. Microsoft Intune service, Configuration Manager and Co-Management, Endpoint analyses, Windows Autopilot, Intune Admin Center. Our IT enterprise experts are able to solve simple to very complex Windows Server related issues for our clients. We also support other operating systems such as Linux.
> Workplace / Business Devices
We help and support employees in the area of hardware, e.g. PCs, tablets, business phones, as well as peripherals such as docking stations, monitors, printers. Similarly we cover the area of software, e.g. client software, client OS, Adobe, BIOS/firmware update, browser support, patch installation and OS installation. We are familiar with frequently occuring issues across corporate workplace implementations and virtualisation applications such as Cloud PC, Citrix and Hyper V.
> Password Reset and security
We generate new passwords for new joiners, movers, and existing users, or delete the leaver's passwords. Resetting passwords of internal and external member of our clients' organisations fully adhering to a client defined authentication process and SLA is one of our most frequently occurring ticket types. In addition to the password, we for example also help employees set up MFA (multi-factor authentication). whether email, SMS, secret question or a fingerprint.
> Network
Our enterprise teams have vast experience in solving more complex IT network and infrastructure issues related to security and performance of enterprise networks, be it internally hosted or cloud-based IT. We also provide monitoring and troubleshooting for our partners in the network area.
> Business Applications
Developing business applications in low level programming languages such as C/C++ and modern application frameworks such as JavaScript is where we originally come from. We offer software developers, project leaders and IT architects according to client needs and thus offer our services as end-to-end projects or on a time and material basis.
we are here for you!
Contact
Address
SUPPORTO c/o liqqui LTD Reg. Nr.: 1579 3530 First Floor, 2 Central Parade 101 Victoria Road Horley, Surrey United Kingdom RH6 7PH
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